Support

Need help with Hilma? We're here for you.

Get in Touch

Send us a message and we'll get back to you within 24 hours.

Quick Help in Slack

Get instant answers within Slack

Access the help menu directly in Slack by typing the help command in any channel.

/hilma help

Common Topics

Installation issues

Problems connecting to Slack

Scheduling questions

Check-in times and reminders

Billing and plans

Subscriptions and invoices

Feature requests

Ideas for improvements

Frequently Asked Questions

How do I install Hilma?

Simply click the "Add to Slack" button on our homepage. You'll be redirected to Slack to authorize the app for your workspace.

How do I start a check-in?

Hilma will automatically message you at the scheduled time. You can also manually trigger a check-in by typing /hilma today.

Can I customize the schedule?

Yes! Administrators can configure the check-in days and times from the Hilma dashboard. Link is available in the App Home tab in Slack.

Is my data private?

Yes. Individual mood scores are anonymized in team reports to ensure psychological safety. We only access data required for the app's functionality.

How do I cancel my subscription?

You can manage your subscription from the Settings page in the Hilma dashboard. Navigate to Settings → Billing to view your plan and cancellation options.